hourglass

Terms and Conditions

PRICE 

You will be charged the price as it is advertised on our website when you place your order. We reserve to right to change our prices but any change in price will be published on our website so the prices you see are the prices you pay.  

Please be aware that the prices we advertise on our website may vary from those at markets and other retailers. 

We will update our website as regularly as possible to state when an item is not in stock. However, if an order is placed for an item that is no longer in stock or for any reason is not suitable for despatch we will contact you to see if you would like a substitution. 

 

PAYMENT 

Payment is accepted using all credit cards and debit cards via Paypal. All payment details remain confidential. Once your order has been successfully placed and paid for you should receive an email confirmation from Paypal. 

 

REFUNDS 

We have the utmost concern for ensuring our product is as good as it is possible to be. If you are dissatisfied with the product that you have received please email us within a reasonable timeframe and as soon as possible but after no more than 14 days using the form submission indicating the order number and the reason(s) you are not happy with it. Please note that we will not be able to accept returns once the product has been opened unless it is faulty. 

We will assess your reasons for being dissatisfied and may in some cases ask that you return the product for inspection. If we accept your reasons we will replace or refund your product as soon as possible. 

If there is any damage to the product incurred during transportation we will also happily replace it for you. However we cannot accept responsibility for the product unless we are told within 24 hours once you have accepted delivery that there is a problem. 

 

CANCELLATION 

We reserve the right not to accept or to cancel any order once accepted, without penalty. You too may cancel an order without penalty as long as we receive the notification a minimum of 24 hours after you place your order. Otherwise, we may have already shipped your order.  

 

PRIVACY  

We retain your details – name, address, email address – to successfully fulfil your order and do not use these for any other purpose. 

 

FEEDBACK 

Please do send us your feedback using the form submission about the product, experience of ordering and buying from us, terms & conditions. Our business depends upon our customers and we want you to be happy and we will endeavour to adapt our service based on what you tell us. 


Powered By A Piece of Kent © 2022